Sistemi informativi e industria consumer/Bibliografia: differenze tra le versioni
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{{Sistemi informativi e industria consumer}}
Davenport, T.H. & ShortJ.E. “The new industrial engineering information technology and business process redesign” ''Sloan managment Review, (1990 summer) pp 11-27''▼
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▲*Davenport, T.H. & ShortJ.E. “The new industrial engineering information technology and business process redesign” ''Sloan managment Review, (1990 summer) pp 11-27''
*Dabholkar P A,Thorpe J O, Rentz J O, (1996) “ A measure of service quality for retail store: scale development and validation” ''Journal of the Academy of Marketing Science, 24(1),pp 3-16'' ▼
*Espinosa J H “Changes in Style and chenges in Fashion” ''MIT Media Lab''▼
▲Dabholkar P A,Thorpe J O, Rentz J O, (1996) “ A measure of service quality for retail store: scale development and validation” ''Journal of the Academy of Marketing Science, 24(1),pp 3-16''
*Maslow A , ''Motivation and Personality'', 1954▼
*Miotto F, “ I sistemi informativi in azienda” ''Franco Angeli Editore 2003''▼
*Oliver R, “Measurement and evaluation of satisfaction processes in retail settings” ''Journal of retailing 57(3), pp25-48''▼
*Parasumaran A, Zeithaml V A, Berry L L, “ A conceptual model of service quality and its implication for future research”; ''Journal of marketing 49(4), pp 41-50''▼
▲Espinosa J H “Changes in Style and chenges in Fashion” ''MIT Media Lab''
▲Maslow A , ''Motivation and Personality'', 1954
▲Miotto F, “ I sistemi informativi in azienda” ''Franco Angeli Editore 2003''
▲Oliver R, “Measurement and evaluation of satisfaction processes in retail settings” ''Journal of retailing 57(3), pp25-48''
▲Parasumaran A, Zeithaml V A, Berry L L, “ A conceptual model of service quality and its implication for future research”; ''Journal of marketing 49(4), pp 41-50''
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