Sistemi informativi e industria consumer/Bibliografia: differenze tra le versioni

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*Dabholkar P A,Thorpe J O, Rentz J O, (1996) “ A measure of service quality for retail store: scale development and validation” ''Journal of the Academy of Marketing Science, 24(1),pp 3-16''
*Espinosa J H “Changes in Style and chenges in Fashion” ''MIT Media Lab''
*Maslow A , ''Motivation and Personality'', 1954
*Miotto F, “ I sistemi informativi in azienda” ''Franco Angeli Editore 2003''
*Oliver R, “Measurement and evaluation of satisfaction processes in retail settings” ''Journal of retailing 57(3), pp25-48''